TurnKey Linux Virtual Appliance Library

For great justice: all your criticism are belong to us!

I started writing this blog post as a comment to forum discussion that really got me thinking titled "State of TurnKey from a users viewpoint". Many thanks to Eric, Jeremy and Carl for their insightful and thought provoking comments. I've decided to post my response on the blog to draw attention to the discussion. I believe it reflects what many of you in the community must be thinking and I'm hoping to hear more people voice their opinions on the matter.

Is selling / monetizing open source a zero sum game?

Most of the feedback users send to us privately is good, but not all of it. We do get some negative feedback every now and then, though we try not to get too worked up about it. In a way negative feedback is good too, because at least a user cared enough to bother to shed light on an issue that was troubling them. We can (and do) resolve most issues users commonly report to us by making technical fixes to TurnKey, but sometimes users complain about things we can't change. Except perhaps to try and explain our thinking better.