1. I downloaded the Turnkey OTRS appliance and have been running it via VirtualBox for a few weeks to learn the system. I have, as such, learned the system decently well.
2. I demo'd the software to my boss and we decided to go live with this build.
3. We launched the Amazon cloud version of the Turnkey OTRS build.
4. Email notifications (one of the simplest things to implement on the VirtualBox) will not work. Everything seemed to go well until I realized that no email notification were going out. I did nothing differently between the two builds with either Auto Responses or Notification(Events). Registering users don't even get emails containing their passwords.
So what I'm trying to find out here is what I can do to enable email notifications on the Amazon cloud distro of Turnkey/OTRS. I've been through pages of SysConfig options and have been poring through files via Webmin and have not found it yet.
Thank you so much for your help, and if I need to ask this elsewhere, please let me know.