TurnKey Linux Virtual Appliance Library

Bugzilla Appliance email not working; Are special setup steps for mail required?

I have installed the Bugzilla Turnkey Appliance on my AWS account and it seems to work fine. However, whenever I create a bug the email notifications are not received by recipient. I thought it may have been an issue with the ISP of a recipient but then I used a corporate address and same problem -- no email.

Are there setup requirements for the appliance on my AWS account for email processing?

Also having the same trouble

Also having the same trouble here.  I've been looking for some guide to set Postfix to send mail using my GMail credentials. 

Jeremy's picture

Have a look at the docs perhaps?

I haven't spent any time on it myself, but many others have complained about sending emails from AWS instances (not specifically Bugzilla). I haven't used the Bugzilla appliance so there is a possibilty that there is some config missing (ie bug), but I'm not sure.

AWS email sending is a bit of a pain (thanks mainly to spammers abusing AWS servers) but TKL community member Chris has documented how to make it work. Check out the docs here. If you have issues, post to the thread where he originally posted it (links to it in the doc).

Hopefully that should sort you out.

Same problem...

...and the HOWTO seems to end abruptly before it gets to the useful bits. I understand that postfix needs to be configured to relay via Amazon's servers as direct sending from AWS IPs is blacklisted (and I checked my IP on the spamhause site and it's there all right). I don't seem to be able to locate any info on where to get the relay address for my instance. Any ideas?

(btw, I have an identical LAMP on bare metal which I relay through my local ISP no probs at all).

Jeremy's picture

Not sure

Looks like Chris may have been updating/tidying it up and got sidetracked. Have you read through the original forum post (links in the doc) cause that's where I copy pasted the doc from originally.

Sorted

Hi Jeremy, yes i did read the original post but it was geared more toward bulk mailing whereas I was just trying to get a single mail out the door. Anyhow, I got things going nicely - what I was missing was the AWS SES credentials which I now have. For anyone else, these are obtained from:

https://console.aws.amazon.com/ses/home#smtp-settings:

I also found a useful HOWTO to test the sending posted by:

Posted by: JustinC@AWS   Posted on: Dec 14, 2011 2:24 PM
 
Voila! I only have a sandbox SES account but that's good enough for the small volume of messages I'm sending for now.
 
Cheers

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