TurnKey Linux Virtual Appliance Library

OTRS- Can't locate XML/Parser/Lite.pm

When I log into OTRS for the first time I am getting...

Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../ /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at /usr/share/otrs//Kernel/System/XML.pm line 1304

I'm running OTRS Appliance 11.3

Jeremy's picture

Sorry for extremely slow response

Are you still experiencing issues? What medium did you use to install? ISO? VM image? AWS/The Hub?

If/when I hear back from you I'll test it out and see if I can reproduce the error.

OTRS- Can't locate XML/Parser/Lite.pm

Thanks for the reply Jeremy... I was using ISO medium.

Jeremy's picture

Sorry I never got back to you...

I guess you either worked it out or moved on to another option... Just wanted to apologise, was cleaning oput my inbox and found this burried...

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