TurnKey Linux Virtual Appliance Library

Turnkey vTiger 5.4 TKLBAM "Migration Incompleted. Please contact your system administrator."

I used TurnKey Hub to backup vTiger 5.2.1. Everything went well. 

Used restore to migrate the 5.2.1 data into a fresh install of Turnkey vTiger 12.0 (5.4.0) and everything appears to work, but when I sign in to the appliance i get a blank page with the message: Migration Incompleted. Please contact your system administrator.

I've tried the migration from scratch 2 times. Not working. 

What am I missing? Or is this a bug?

Thanks!

Migration Incompleted...

Still wondering if anyone has had this problem. Or found a solution. 

Thanks!
~Dan

Jeremy's picture

Have you checked upstream?

I'm only guessing but often backend database changes occur between versions of upstream software. As such you may need to run some sort of migration script to update your database to what the new version expects.

Most upstream software have forums, mailing lists and/or wiki where you hould be able to find this info. Even google can be a great source of info in that regard (someone might have written a blog post about it).

Also if you find a solution it'd be great if you post back as it may save others the effort. Thanks :)

direction

Thanks for the thoughts! That's a good direction to follow. I was hoping the TKL package would have factored that in, but I'll definitely log what I find in this thread. 

~Dan

Jeremy's picture

It would be great if TKLBAM was that smart!

And in a perfect world it would be, but unfortunately that's not the case. TKLBAM is aware of the appliance that it is backing up/restoring to/migrating to but doesn't (yet) actually take into consideration changes between versions.

A couple of the appliances have update scripts (in the form of TKLPatches) produced by the community that update the upstream software and your data in situ, but unfortunately that is only for a couple of appliances and still doesn't factor in the changes between TKL major versions.

More good stuff to know

Thanks, Jeremy.
Again, more important stuff to know before getting started. 

L. Arnold's picture

What I would recomend...

In my experience you want to upgrade the Lucid -Vtiger 5.2.1 appliance up to the same generation as the Squeeze appliance.  If it is 5.4 I recall some posts in the forums here about how to get Lucid upgraded to there (I got mine upgraded to there anyway).

Once it is on the same generation, then run

TKLBam-Backup on Lucid

then

TKLBam-Restore (BU#x) --force 

on a freshly installed Squeeze appliance.

All of your passwords should be the same and everything SHOULD upgrade for you.

I have gone through this process with Joomla and Magento and need to do so next with VTiger.

All takes some time.  I will see what I can get to happen on my side soon.

Jeremy's picture

Good thinking!

That sounds like a very reasonable suggestion! :)

Good idea

Yes, good idea. I was thinking of this, too and your post validated my thought. 

This is they way I'm going to go for now. Only thing is to wait for the weekend as they use it all day long. 

I'll post what I find. Thanks, again.

 

I have been using TKL-vTiger on a separate machine to explore 5.4 and so as to not disturb the live data. 
~Dan

L. Arnold's picture

This forum discussio should outline how to get to 5.4 in general

http://www.turnkeylinux.org/forum/general/20111230/upgrade-vtiger-crm-521-530

My recollection is that simply doing this with the 5.4 package works for everything except the Ticket System.  (See entry title "HaHA" re 5.4)

There should also be information on this on the VTiger forums (their website, not TKL)  for much of the upgrade process as well.

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