TurnKey Linux Virtual Appliance Library

SiT! Support Incident Tracker

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Support Incident Tracker

SiT! Support Incident Tracker! is a help desk web application that helps track technical support requests, contacts, sites, support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and flags incidents that stray outside them.

Stable version: 13.0 (changelog)

This appliance includes all the standard features in TurnKey Core, and on top of that:

  • SiT! Support Incident Tracker configurations:
  • SSL support out of the box
  • PHPMyAdmin administration frontend for MySQL (listening on port 12322 - uses SSL)
  • Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery)
  • Webmin modules for configuring Apache2, PHP, MySQL and Postfix.

Credentials (passwords set at first boot):

  • Webmin, SSH, MySQL, phpMyAdmin: username root
  • SiT! Support Incident Tracker: username admin@example.com