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Howto Upgrade OTRS on Turnkey
Is there an easy way to upgrade the OTRS on Turnkey?
I've tried using the instructions on the OTRS website and I keep hosing the VM and have to start from scratch.
Replies (2)
possible solutions for updating and saving time
Reply 1I finally gave up on this and
Reply 2I finally gave up on this and wrote my own ticketing system. I went with a virtual appliance to save time. When it became apparent that I would lose time working with this one, I bailed on it. Good luck guys! Hope you have better success than I.
@Robert: Do you use a VM-Server? Some Versions support snapshots. If you make a snapshot after having modified the appliance in safe ways, it spares you doing all the work again and again.
@Guest: You can get OTRS package 2.4.5-4 from debian squeeze (testing) distribution. See http://packages.debian.org/squeeze/otrs2
For latest otrs 2.4.6-1 see the package for debian sid (unstable) distribution. See http://packages.debian.org/sid/otrs2
As an analogy to my update procedure for roundup this might help you (please note warnings from Alon concerning security updates!):
/forum/support/20091222/howto-update-roundup-...