How do you set up OTRS to receive emails. It sends them just fine.

I have the OTRS application setup, but do not see how I can configure it to receive an email to post a ticket on the system. I can see in the admin section where I add emails etc. But how do I set up a mail server to send an email to the appliance.

Replies (8)

Solution found to receiving emails

Reply 1 2011-02-27

I found the answer and am sharing so incase another newbie like me has the same problem.

It was really quite simple, go to admin page select PostMaster Mail Account. Then just configure it to receive email on the account you wish to use.

I've never used it

Reply 2 2013-01-23

But the post above makes it sound pretty straight forward and easy. Otherwise I guess you could try reading the manual? I had a quick look and I couldn't see it at a glance but I suspect that it's in here somewhere.

OTRS is free to use - for any size

Reply 3 2013-01-30

Although obviously you may incur costs hosting it.

Yep you got it! :)

Reply 4 2013-01-30

No worries!

Download the TKL OTRS appliance

Reply 5 2013-01-30

Download from this page. Then install - to hardware or any number of virtualisation platforms (ProxmoxVE is my favourite).

Any further questions I suggest that you start your own thread (rather than hijacking this one further). I'll see it and respond if I can help.

I suggest you contact OTRS

Reply 6 2015-11-07

This is the forums of TurnKey Linux and appliance includes an earlier version (v3.3.9). So I'm guessing that you have installed yourself (on TurnKey LAMP or something else). Regardless of whether this is installed on TurnKey or not I would suggest that you contact upstream for support (i.e. OTRS themselves).

Try suggestions above!

Reply 7 2015-11-07

There are suggestions above; plus links to resources where you will probably find more info...

There is no default password

Reply 8 2017-09-04

IIRC the default username is "admin" but there isn't a default password. It's set at first boot.

Having said that, you may be able to reset the password via the inithook. It shouldn't cause any issues, but I can't guarantee 100% that it won't. So please make sure that you have a (tested and confirmed working) backup before you do this!

/usr/lib/inithooks/bin/otrs.py