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Login fails on first boot
I just installed the TK OTRS appliance in a CT on PVE. I am able to remote into it and login as root. I can alo use the same root credentials and logon to Webmin.
When trying to log into the OTRS administration with the user "admin" and the same password as root, the login is denied.
On the TK appliance info page, it says: "Credentials (passwords set at first boot)".
What am I missing?
Replies (6)
Firstboot scripts don't run in containers
Reply 1Thank you!
Reply 2Thank you for your clear explanation, Jeremy.
FYI, not that I mind answering your question but this is documented at least in a couple of places, like the OVZ build announcement and the Virtualization notes in the Docs (which I have just expanded a little). :)
I see now. I vaguely remember seeing that typed on one of the videos, but at the time, I did not get it. The path to the information was not straight forward in the documentation, and jumping from place to place, I ended up being lost a bit. I'm still reading...
I created the New to Turnkey? page to keep track of things as I read, and help others start.
Thank you for your help.
No worries :)
Reply 3And good on you for creating some docs. Good work! I've been meaning to do it forever, but never seem to have the time...
A little organising in the docs...
Reply 4Great work on the docs, you are a legend! :)
Hope you don't mind but I have split them up into 2 pages. One a more generic 'getting started with TKL' page with your original links and a new TKL/PVE page (with your specific PVE tips). I also reduced the weight of your 'New to Turnkey?' page (so it floats closer to the top of the docs - see here). Are you happy with that?
I've replied to your new thread
Reply 5I notice that you;ve also started a new thread. I've replied over there.
Problems on first Log in
Reply 6Hello Friends
Please give me a hand.
I just installed Turnkey OTRS using ISO file (both versions "V16.1 445MB ISO" and "V15.1 371MB ISO") over Virtual box on Windows 10 Pro 64x.
I made installation using the most simple and basic password for root in order to avoid any typing error. Even so my first try to log in to the new OTRS installation failed on log in.
I tried admin, root, otrs, admin@localhost, root@localhost, otrs@localhost to access "https://My-Ip/otrs/index.pl" but I could not log in.
Please if anybody can help me with a step by step explanation (Because english is not my native language) I will be gratefull.
Regards and be safe
Because OVZ containers don't have a true console the firstboot scripts can't run. (It was a problem I encountered when first building the OVZ templates prior to TKL officially supporting them). So rather than have them hang waiting for input (which you can never provide...) they run with default values in TKL OVZ templates.
So as a intermediate workaround (untill someone works out how to hack the PVE interface to allow you to preseed values from within the UI, as you can with the Hub) you need to run the first boot scripts manually when you first launch an appliance.
is the command you are looking for. So login via SSH (or whatever) and run that and you'll be good to go.
FYI, not that I mind answering your question but this is documented at least in a couple of places, like the OVZ build announcement and the Virtualization notes in the Docs (which I have just expanded a little). :)