Access Key for EC2 Account not active and cannot update

I am unable to get HUB to use/refresh/update my EC2 Access Key. I recently was in a situation where I needed to cancel my Hub/EC2 plan and then a few days later re-enable it. I also decided to rotate my Access Key. Hub is now reporting my access key as inactive, however, I have renabled it on EC2. I am also unable to change the Key. When I enter the Key and the Secret and click "Update account" the form simply does nothing. When I return to the HUB management interface the Access Key is unchanged.

Replies (5)

Thanks. I did send them a

Reply 1 2013-07-12

Thanks. I did send them a message via the feedback feature a few hours ago. I'll see what happens.

I suggest you contact the devs direct

Reply 2 2013-07-12

They do often come here on the forums, but sometimes there can be a bit of a lag... I suggest you try contacting them direct via the Hub feedback feature (blue button on the left hand side once logged in). This way they can have a look from their side to see what is going on... If you get no joy within a day or so, please post back and I will chase up from my end.

That's no good

Reply 3 2013-07-21

I know that they have been very busy trying to get TKLDev out the door and transferring all their source over to GitHub (which is now completed). However I would expect that they normally would have got back to you at least within a day or 2...

I'll drop them a line myself and see if we can get things moving for you...

No help so far

Reply 4 2013-07-18

No one has reached out to me. I'd really like to get my account working correctly again.

Sorry for the late reply, deployed fix

Reply 5 2013-07-21

As Jeremy mentioned, we were busy with TKLDev which resulted in a backlog of email, sorry about that.

Anyway, I managed to reproduce the issue which turned out to be a regression from the 12.1 Hub update. I deployed a fix so it should work now as expected.