OTRS Admin --> States configuration

Greetings,

Why is it if I change the "Name" field of the "States" section (leaving the type label defaulted)...

i.e. by default the name of the open state is 'open' and the type is 'open.'

If I change the name to 'Open' this screws up the SysConfig settings and changes a lot of the fields that default to open to another random state (i.e. closed (successful)).

But as soon as I adjust the name back to a lowercase model, all settings are restored to the correct name?

That seems abit odd; considering the name is the same.

See attached image.

Replies (4)

No image attached...

Reply 1 2015-10-05

However on Linux many things are case sensitive and that is generally the case. So I'm guessing that you have found something that is!

I suspect that you could probably change it to be "Open" instead but you will need to modify the internals...

Possibly within the code

Reply 2 2015-10-06

But almost certainly within the DB. IMO if you are ok with lower case; leave it be! :)

If you want to poke it some more though, please be my guest...!

When you say "You need to

Reply 3 2015-10-05

When you say "You need to modify the internals;" where would this be? I am ok with it being lowercase; just was odd this is really the only area that causes a rift if the casing changes. (That I have noticed anyway)

yes, i opt'd to keep it

Reply 4 2015-10-06

yes, i opt'd to keep it lowercase. i am anal, but not that anal :D