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OTRS TicketCounter.log
Greetings,
I am installing OTRS ISO for the first time and during my testing of setting up the ticket configurations within the Admin GUI, I have finalized on my production configurations and want to reset the ticketcounter.log back to 0. I have Googled around and a lot of replies say the file is within /opt/otrs and some same /var/logs but this log is not in either location.
Any assistance with where the OTRS_HOME/... stuff is within this ISO would be greatly appreciated.
Replies (7)
Disregard, I went into the
Reply 1Great thanks Tony
Reply 2FYI when software is installed from source code sometimes it is installed to /opt - so OTRS installed from source (to /opt) then logs etc would probably be in /opt/otrs. Otherwise Debian default log location is /var/log
Seeing as this is a Debian Package install I would expect the log to be in /var/log. It seems weird that it is in /var/lib/otrs/ ...
Thanks again Tony
Reply 3Install path
Reply 4As you can see from the screenshot uploaded, everything is definitely in /var/lib/otrs/
Also, one other thing I found that is primarily a cosmetic flaw, but the homepage of the OTRS appliance (at the bottom) that provides a link to its documentation are both invalid:
the local path routes to <http://ServerName/docs> however that path does not exist.
the online path routes to the v2.3 only data - which appears to no longer exist
i.e. http://otrs.github.io/doc/manual/admin/2.4/en/html/
should be http://otrs.github.io/doc/manual/admin/3.3/en/html/
cheers
Reply 5cheers
fix for docs
Reply 6success!
Reply 7success!
Disregard,
I went into the File Manager and did a search on 'otrs' and found that the redirection for <OTRS_CONFIG_HOME> is at the following path:
/var/lib/otrs/
most logs, logos and such that are modifable via the Admin 'SysConfig' can be found in here.