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Turnkey Bugzilla 11.1 x86 segfault when run on 64-bit ESX host
Hi,
We've been using Turnkey Linux Bugzilla 3.0.4.1-2+lenny2 for a while now and so far are very happy with it. Due to a feature that exists in Bugzilla 3.2 and up, I deployed the latest Bugzilla 11.1 x86 on a separate VM. I noticed that whenever powered on under a 64-bit ESX host, the TKL Bugzilla OS segfaults and the boot sequence drops to an initramfs shell. If I migrate it to a 32-bit host, it runs just fine.
Next week we are planning to perform the tranistion to the new Bugzilla, however our production ESX is a 64-bit host. I guess it worth to menion that our 64-bit hosts are running other 32-bit OSes just fine. It seems that it only TKL 11.1 x86 is bothered by it.
Any ideas?
Thanks in advance
Replies (4)
Some troubleshooting...
Reply 1Known issue possibly?
Reply 2Excellent work!
Reply 3This info may well help narrow down the cause and hopefully provide us with some kind of more reasonable workaround? From a brief browse over your results it seems that it may be related to a combo of the updated 4.1 and some specific hardware?
If you get a chance it may be useful to test TKL alongside a Ubuntu 10.04.1 server install and see how that compares. If that runs ok on the server that TKL crashes on then there may be something that TKL can do to assist resolve the issue.
So thanks again for being such a team player :)
Not a TKL issue, apparently
Reply 4Okay,
I downloaded Ubuntu Server 10.04.2 and deployed a pretty basic OS, without any additional packages. The results are interesting:
| Vendor \ Model | CPUs \ Memory \ Architecture | Host Version | Disable Accel. | Ubuntu 10.04.2 i386 boot |
| IBM x336 | 2 CPUs * 3.2GHz \ 8GB \ 32-bit | ESXi 4.1 260247 | no | Passed |
| IBM x3550 | 8 CPUs * 1.861GHz \ 16GB \ 64-bit | ESXi 4.1u1 348481 | no | Failed: Kernel Panic \ Seg fault |
| IBM x3550 | 8 CPUs * 1.861GHz \ 16GB \ 64-bit | ESXi 4.1u1 348481 | yes | Passed |
| Dell OptiPlex 780 | 2 CPUs * 2.99GHz \ 16GB \ 64-bit | ESXi 4.1u1 348481 | no | Passed |
| HP ProLiant DL360 G5 | 8 CPUs * 1.866GHz \ 16GB \ 64-bit | ESXi 4.1u1 348481 | no | Failed: Segfault |
| HP ProLiant DL360 G5 | 8 CPUs * 1.866GHz \ 16GB \ 64-bit | ESXi 4.1u1 348481 | yes | Passed |
It seems that the TKL boot problems are actually related to the OS, rather than to TKL Bugzilla itself. Also, it seems that the type of error is inconsistent with reboots \ HW. I got both types of errors in the x3550 machine...
Any ideas on how do we proceed from here? Is Ubuntu aware of the problem? Does TKL plan to ship a 10.10-based Bugzilla in the near future?
Thanks.
Thank you Jeremy, it was good reading. I definitely believe I have the same problem.
To troubleshoot the issue further, I tried to deploy TKL Bugzilla 11.1 x86 OVF on several hosts I have in the lab. The following table summarizes the results:
Vendor \ Model
Failed: "initramfs error"
My conclusion is that the root cause may be lying either in v4.1u1 or in multiple CPUs hosts. I might try installing one of the HP or IBM hosts with ESXi 4.1 260247 (to isoloate Update1 issues) or ESXi 4.1u1 348481 (to isolate ESXi issues) and see if the are different results then.
Any thoughts?