OTRS receives GMAIL fine but can not send

Grettings - I just installed the lates OVA on VMware. Very nice and works well. I am able to setup gmail to receive emails just fine. However, when I request user registruation, or reset passwords, and generate new tickets no email is sent. I expected with Postfix on localhost that would have been the least of my concerns.

Any help to get to the bottom of this would be fantastic!

Replies (1)

Hi Marcus

Reply 1 2016-11-24

In theory it should all "just work". I haven't recently tested the OTRS appliance specifically but I have used quite a few of the others and they generally do "just work". However I've noticed that since I've upgraded my internet (and have lost my static IP) that sometimes mail doesn't send. I am assuming that sometimes I get an IP address that has been blacklisted?

Regardless, the best way to ensure email deliverability is to configure it to send via an SMTP relay service. There are a ton of different ones, ranging from free through to professional. Personally I've used gmail quite successfully. Please see the docs for a info on how to configure that. There are a few explicit examples, but the general info should cover most providers.