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In the works: dozens of new appliances, 64-bit images, a Debian based version of TurnKey and many other cool new features.
OTRS Appliance
-Ticket Request System
OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
Run from browser:
This appliance includes all the standard features in TurnKey Core, and on top of that:
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OTRS configurations:
- Installed from package management.
- Includes spell checking and documentation.
- SSL support out of the box.
- Includes TurnKey web control panel (convenience).
- Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
- Webmin modules for configuring Apache2, MySQL, Postfix and Procmail
Customer registration requires valid networking configuration (email support).
Credentials (passwords set at first boot):
- Webmin, Webshell, SSH, MySQL: username root
- OTRS: username admin
OTRS Appliance Updates
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6th Dec, 2011
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2nd Aug, 2011
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27th Jan, 2011
