OTRS Appliance
-Ticket Request System
OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
Current version: 2009.10-2 (changelog)
Download:
Launch to cloud:
This appliance includes all the standard features in TurnKey Core, and on top of that:
- OTRS configurations:
- Includes spell checking and documentation.
- Automatically install security updates directly from Debian stable (security).
- SSL support out of the box.
- Includes TurnKey web control panel (convenience).
- Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
- Webmin modules for configuring Apache2, MySQL, Postfix and Procmail
Customer registration requires valid networking configuration (email support).
Default credentials:
- Webmin, Webshell, SSH, MySQL: username root, no password
- user sets password during installation
- OTRS: username: admin, password turnkey
OTRS Appliance Updates
-
14th Apr, 2010
-
23rd Oct, 2009
