Forum archive
OTRS Adding Packages from Package Manager - Errors
I am installing OTRS./Znuny LTS packages from the Packages Manager - Freebie Features- FAQ It appears to install however it show on the top status bar: FAQ 6.5.6 - Package not …
Forum archive tag
otrs
26 matching pages
Forum archive
OTRS/Znuny version LTS and end of life?
I have installed /otrs in our test environment and am having a play with it. OTRS seems to be version "6.0.x git LTS", but I can't find any information about when/how/if it is …
Forum archive
First Login Fail on OTRS
Hello Friends Please give me a hand. I just installed Turnkey OTRS using ISO file (both versions "V16.1 445MB ISO" and "V15.1 371MB ISO") over Virtual box on Windows 10 Pro 64x. I …
Forum archive
Download old ISO versions: turnkey-otrs-12.1-squeeze
I was wondering whether there is a recommended repository from which I could download old Turnkey ISOs? The mirrors I have found so far only go as far back as turnkey-otrs-14.2 I …
Forum archive
TurnKey OTRS Version 6
Hi, I am a new user of this forum. We have installed TurnKey OTRS 5s and are interested in knowing if TurnKey is planning to have OTRS Version 6. Would anyone know if this is in …
Forum archive
OTRS Trouble
We are using an older version of OTRS, 3.1.7 I think. Today we became unable to create and close tickets. Several of the newest tickets created have negative signs next to numbers …
Forum archive
GMAIL PROBLEM
Hello, I have started using Turnkey OTRS and i'm ready to use it full time. It's a really good software and i can do whatever i need with it. But i have a problem with gmail. I …
Forum archive
iSpell Spell Checker
Believe I have found another bug? Within OTRS SysConfig --> I enabled Spell Checker and it defaults to: /usr/bin/ispell english 1. When I try to click "ABC" within OTRS, it …
Forum archive
OTRS Scheduler
Question: When I navigate to WebAdmn --> Scheduled Cron Jobs... I see a list of jobs pre-created that have 'test' at the beginning. Are these cronjobs live or in some sort of …
Forum archive
OTRS Notification Tags <OTRS_*>
Greetings, (Sorry, I keep finding more things either missing, bugged or wrong): In regards to OTRS Notification Tags, the information within the OTRS app (within the Automated …
Forum archive
Backing up OTRS Database
I know the built-in TLK A3 tool is recommended for backing up databases; but is there anything wrong with using the 'Webadmin' database backup option; as we want to avoid having …
Forum archive
OTRS TicketCounter.log
Greetings, I am installing OTRS ISO for the first time and during my testing of setting up the ticket configurations within the Admin GUI, I have finalized on my production …
Forum archive
OTRS Admin --> States configuration
Greetings, Why is it if I change the "Name" field of the "States" section (leaving the type label defaulted)... i.e. by default the name of the open state is 'open' and the type …
Forum archive
Perl Modules Not Installed
Greetings, When I navigate to the following area in OTRS: Admin --> Service Center, under the "Perl Modules," the following notifications are red flagged: - …
Forum archive
OTRS Version in Turnkey v14
Greetings, According to your 9/15/2015 change log, indicates it is running the "Latest Debian Jessie package version of OTRS;" which appears to be v3.3.9. Just curious why none of …
Forum archive
v14 OTRS Turnkey ISO Install
Greetings, I originally had the v13 VM appliance installed for the OTRS Ticketing System and saw that a recent v14 ISO release with OTRS is available. When I install, the WebAmin …
Forum archive
OTRS Ticket::EventModulePost###930-DynamicFieldFromCustomerUser
I was trying to add Customer data to tickets in our OTRS. I understand means activating Ticket::EventModulePost###930-DynamicFieldFromCustomerUser and …
Forum archive
OTRS Appliance on XenServer 6.2 fails to install
Hi @ all, I am trying to get OTRS appliance running on XenServer 6.2. During installation I get the following error while setup is preparing disks: ip: SIOCGIFFLAGS: No such …
Forum archive
Updates to OTRS Appliance
Hello, I have installed and configured the applience however I have noticed that it is several versions behind. What can I do to upgrade the applience? Is there a repo I can add …
Forum archive
Bug when I create a new ticket or add a note - Unknown column ....
Hi, I have an otrs in my company and we have a problem when we create ticket or add note on ticket already existing. the error is : Unknown column 'a_message_id_md5' in 'field …
Forum archive
OTRS - Access denied for user otrs@localhost
Hi, I just installed OTRS appliance as a CT on PVE, made post-install steps and trying to open OTRS but getting Access denied message from mysql: Access denied for user …
Forum archive
otrs login.pl was not found
Hello, I am new to Turnkey and OTRS not real great with Linux so not sure how to deal with this. I just downloaded and deployed the OTRS OVF in my vmWare environment. After …
Forum archive
Failed increase LVM volume size
Hi All, I was running out of space on my root partition for an OTRS instance of Turnkey-Linux, so I tried to follow the instructions given on blog entry: /blog/extending-lvm I …
Forum archive
OTRS Update
Hello all, This is my first post. Started playing with TurnkeyLinux today. I had to install an OTRS solution for the company I work for and I installed a Windows virtual machine. …
Forum archive
OTRS upgrade to 3.0?
Can the OTRS appliance be upraded to OTRS 3.0 Replies (6) No worries Reply 1 2011-03-31 That's not my forte, but I know it can be done. I'll head you in the right direction …
Forum archive
How do you set up OTRS to receive emails. It sends them just fine.
I have the OTRS application setup, but do not see how I can configure it to receive an email to post a ticket on the system. I can see in the admin section where I add emails etc. …