Appliance category: 

Faveo Helpdesk

Open Source Helpdesk & Support Ticketing

Faveo Helpdesk is an automated Helpdesk system to allow you to manage customer support. It is built on the popular Laravel PHP framework. The TurnKey appliance includes the open source Community Edition, but the Faveo developers also offer a number of paid versions (hosted or self hosted).

To complete the experience, Faveo developers also provide free Community Edition Android and iOS apps. Faveo Helpdesk provides usage and upgrade documentation on their wiki, including documentation of the powerful API and development of Faveo plugins.

This TurnKey appliance also includes all the standard features in TurnKey Core, and on top of that:

  • SSL support out of the box.
  • Adminer administration frontend for MySQL (MariaDB) (listening on port 12322 - uses SSL).
  • Postfix MTA (bound to localhost) to allow sending of email.
  • Webmin modules for configuring Apache2, PHP, MySQL and Postfix.

Usage details & Logging in for Administration

No default passwords: For security reasons there are no default passwords. All passwords are set at system initialization time.

Ignore SSL browser warning: browsers don't like self-signed SSL certificates, but this is the only kind that can be generated automatically. If you have a domain configured, then via Confconsole Advanced menu, you can generate free Let's Encypt SSL/TLS certificates.

Web - point your browser at either:

  1. http://12.34.56.789/ - not encrypted so no browser warning
  2. https://12.34.56.789/ - encrypted with self-signed SSL certificate

Note: some appliances auto direct http to https.

Username for adminer:

Login as username adminer

Username for faveo helpdesk:

Login as username is **admin**

Username for database administration:

  1. Adminer; login as MySQL username adminer:

    https://12.34.56.789:12322/ - Adminer database management web app

  2. MySQL command line tool; log in as root (no password required):
    $ mysql --user root
    Welcome to the MySQL monitor.  Commands end with ; or \g.
    Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.
    
    mysql>
    

Username for OS system administration:

Login as root except on AWS marketplace which uses username admin.

  1. Point your browser to:
  2. Login with SSH client:
    ssh root@12.34.56.789
    

    Special case for AWS marketplace:

    ssh admin@12.34.56.789
    

* Replace 12.34.56.789 with a valid IP or hostname.