Provide feedback and share your ideas

Those that have been following us on the forums know that we love receiving feedback from the community, are open to new ideas, and will help out when we can.

For ideas, feedback and suggestions the General Forums is probably the best place.

Technical assistance

If you are looking for help, please check the Documentation (it's a wiki so please also feel free to contribute) and/or use the website search (box in the top right of all website pages).

If you can't find what you are looking for, posting on the Support Forum is your best bet. You can see an overview of help options on the Help page.

Report a problem

For detailed information about troubleshooting and seeking support, please see the Reporting problems and getting support - documentation page.

If you have come across any bugs or issues, which are not mentioned in the community documentation, community forums, and not already an existing bug, please consider reporting it as bug (you will need to sign up for a free GitHub account). 

Paid support

If you are a paying TurnKey customer (or within the Hub's free trial period), then as noted on the Hub's pricing page each plan is bundled with varying levels of support (click on a "Support" text link for full info). Support response times are within one full (Australian) work day, but usually much quicker. To access support, please perform one of the following:

  • Within the TurnKey Hub; click the "Support" link in the Hub's top bar ("Support" is 2nd from the left).
  • Within the TurnKey Hub; click the blue "chat" icon in the bottom right corner.
  • Email support AT For the fastest possible turnaround on your support request, please ensure that the email is sent from the same email address as your Hub account. If that is not possible, please ensure that you quote your Hub account email address. If you are an AWSMP customer, then ideally register your instances with the Hub as per the documentation, or at least include your AWS account email address and your AWS ID number within the support email.

Please note, if your support request relates to resources on a free plan (not including the initial free Hub trials), then please DO NOT contact support directly. Instead open a new thread in the Support forum (website user account required; if you don't have one, registration is free). You should expect a response within one week (usually much quicker; generally one work day or less). If you have troubles signing up and/or posting, then please contact the webmaster.

Contact the webmaster

If you have corrections or suggestions with the website, please email webmaster at or report the issues on GitHub.


If you're interested in becoming a partner, we'd like to hear from you. Alternatively email jeremy at directly.


Interested in joining the elite league of superheros that are providing fast TurnKey mirrors across the world? Learn more on the new mirror registration page.

Head Community Honcho (and all around nice guy)

Jeremy Davis <jeremy AT> +61 497-084-807 Interview
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Fingerprint: 6EAF 8CC7 9E00 2BA5 CE5B 4580 6D0C A24B 0C5C C21B

Security Contact

Alon Swartz <alon AT> +972 54-811-4535 Homepage
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Postal address

TurnKey Linux
Har Sinai St 24/1
Raanana 44307