TurnKey Linux Virtual Appliance Library

OTRS- Can't locate XML/Parser/Lite.pm

When I log into OTRS for the first time I am getting...

Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../ /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at /usr/share/otrs//Kernel/System/XML.pm line 1304

I'm running OTRS Appliance 11.3

Jeremy Davis's picture

Sorry for extremely slow response

Are you still experiencing issues? What medium did you use to install? ISO? VM image? AWS/The Hub?

If/when I hear back from you I'll test it out and see if I can reproduce the error.

Guest's picture

OTRS- Can't locate XML/Parser/Lite.pm

Thanks for the reply Jeremy... I was using ISO medium.

Jeremy Davis's picture

Sorry I never got back to you...

I guess you either worked it out or moved on to another option... Just wanted to apologise, was cleaning oput my inbox and found this burried...

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