Hugh's picture

Sorry for all the questions...

When I try to view either the storefront or backend of my Turnkey EC2 Magento instance (started via the hub, I get an error saying "

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: 1272041266384"

Is anyone able to advise, please?



Jeremy Davis's picture

It should just work out of the box. I'm not super familiar with Magento so I'm not sure what might cause that. Have you changed anything or is this still a clean install?

I don't know if Magento keeps it's own log? If so that'd be worth a look. Otherwise (or as well as) have a look at /var/log/apache2/error.log

We have a Magento user who frequents the forums but haven't seen him for a while...

Hugh's picture

There's definitely an issue.  I destroyed the server and set a new one up, standard settings, haven't changed anything, and the new one has exactly the same problem.

Jeremy Davis's picture

I have done some more investigating and an Amazon there seems to be an intermittent issue with the initialisation hooks that TurnKey runs on firstboot.

Whilst I haven't been able to reproduce your initial issues (root password) I did reproduce this one. However if I log in via SSH as root and rerun the firstboot initialisation scripts (aka inithooks) then it all works as it should. Investigating the broken install; there is no error regarding inithook failure that I could find being logged anywhere. The fact that it works when manually invoked demonstrates that the inithooks themselves are ok. I suspect that there is a race condition somewhere that is only occurring under a specific set of (as yet unknown) circumstance. FWIW I cannot reproduce this anywhere other than on Amazon (i.e. if I download the ISO and install on a VM the inithooks work automatically and Magento works fine OOTB...)

FWIW the whole inithooks sequence can be re-run like this


Or the Magento specific one on it's own:

Hugh's picture

Appreciate your help.

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