AWS Billing - there is no escape

Steve's picture

I Love TKL - The community, support, ideology everything

 

Apart from the billing - We are down over $300 for AWS changes that we can't seem to get any refund of respnse to -   Amazin just send emails saying it's over to TKL -    we keep cancelled the $20 plan only for it to reappear on the next moinths stateent and bill us again

 

Can anyone explain the arbitration / billing support process 

Jeremy Davis's picture

I know nothing about how Amazon do things and can't really shine any light onto your concerns. But contacted the TKL devs directly is probably your best bet.

You can contact Alon and Liraz (TKL core devs) via their emails (firstname@turnkeylinux.org - probably best to send to both of them) or probably better still via the Hub (look for the blue Feedback button on the left hand side when you are logged in). If you do it via the Hub then they will be able to see the your AWS account and the relevant details.

Steve's picture

Alon dealt with this really quickly - thanks - I reslly appreciate it  -  really great customer service

 

Amazon should learn from TKL!

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