Forum: 

Locked out of account

David Ficociello's picture

I created an account awhile ago with my standard style for username/email address

davidfic+turnkey@gmail.com

all was fine. 

Well I hadn't logged in for awhile and had forgetten my password. 

I selected the forgot my password link and now the system no longer recognizes my email address as valid. 

All the emails sent to me from turnkey linux are sent to the address above so it is definitely a valid email address in the system.

At this point I have no idea how to log back into my account.

Any help would be appreciated.

David

Liraz Siri's picture

Hi David, is this an account on the Hub or the TurnKey website?

David Ficociello's picture

Hi Liraz,

Thanks for the quick response. Turns out I'm a moron and didn't realize there was a difference between the two. :)

So I'm all set, been able to log into my Hub account. 

Liraz Siri's picture

You're in good company. Other people have fallen for that gotcha too. In case you're wondering the Hub has a separate login system from the TurnKey website for security reasons. You'll notice all traffic to/from the Hub is encrypted, which isn't the case with the website.

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