I was thinking to take snapshot of the vm image.
Shutdown the OTRS server normally and take snapshot, do a copy to another vm host.
The next morning, OTRS cannot boot and the harddisk inside vm is in a mess.
The snapshot get error as well, seem it was unlucky no way to recover the image.
I get a copy on the other vm host, and it cannot boot normally, but seem accessable to files.
My plan is to build a brand new Turnkey 11.3 OTRS and migrate the setting and SQL database from the broken one to the new one.
Any one has clue where is the setting files I need to copy and how to take that SQL data?
I am not expert in Database nor Linux, thanks in advance for your help!
Life is hard without OTRS