Remi's picture

Hi there,

After installing a Spanish language module I cannot log into the portal. Instead I get an error mesage: Sorry! Attempt to access restricted file.

Is there a fix for that?

Thanks in advance.

Jeremy Davis's picture

Then you should be able to reset the password.

When you say that you can't log into the 'portal' what exactly do you mean? Webmin? Also where/how are you running your appliance (eg AWS/VM/etc)?

Remi's picture

Hi Jeremy and thank for the reply.

Sorry, I was not clear enough. What I meant is that I installed vTiger virtual appliance and I can log in into the admin portal jus fine (not Webadmin but the vTiger interface). What happens after installing additional language module I can  no longer lo into the vTiger portal choosing new language. I can still log in with English but if I choose Spanish I get the error described in my firts post.

Would you still be able to help resolve this issue?

Thanks in advance.



Jeremy Davis's picture

So it may be a question for the vTiger community. Looks like they have forums here.

Having said that the first thing that springs to mind is that perhaps you also need to configure the OS itself to use the alternative language too? Perhaps vTiger is misinterpreting the password because OS is English but vTiger is using alternate language?

mario's picture


Solution for this using vtiger 5.4 on centos 6.2:

1. Get the file es_es.lang.lang.php out of its zip file

2. Go to <web installation>include/language and paste this file here


There u go fellas.



Philip Spanos's picture

Hello All, 

I tried both 5.2.1 on a personal server and the Turnkey VTiger appliance and both have he same problem:

IMAP is fine and all emails synch with Gmail.

SMTP is not goin anywhere!!! I have tried all 3 settings like:

1. ssl://

2. ssl://

3. ssl://

Any ideas?



Jeremy Davis's picture

If so perhaps your ISP is blocking the ports? Also perhaps double check that SSL/TLS is enabled (IIRC it should be OOTB - but perhaps double check).

Philip Spanos's picture

Thanks for your answer. In the end ISP was the problem.



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