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((OTRS)) Community Edition

Ticket Request System

((OTRS)) Community Edition is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Run from browser

Deploy Otrs on Amazon EC2

V 17.2

Manifest & Sigs

V 16.1

(?)
Manifest & Sigs

GitHub

Issues
Stable version: 17.2 (changelog)

This appliance includes all the standard features in TurnKey Core, and on top of that:

  • OTRS configurations:
    • Installed from package management.
    • Includes spell checking and documentation.
  • SSL support out of the box.
  • Includes TurnKey web control panel (convenience).
  • Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
  • Webmin modules for configuring Apache2, MySQL, Postfix and Procmail

Customer registration requires valid networking configuration (email support).

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Usage details & Logging in for Administration

No default passwords: For security reasons there are no default passwords. All passwords are set at system initialization time.

Ignore SSL browser warning: browsers don't like self-signed SSL certificates, but this is the only kind that can be generated automatically. If you have a domain configured, then via Confconsole Advanced menu, you can generate free Let's Encypt SSL/TLS certificates.

Username for otrs:

OTRS Administration login as username root@localhost

Web - point your browser at either:

  1. http://12.34.56.789/ - not encrypted so no browser warning
  2. https://12.34.56.789/ - encrypted with self-signed SSL certificate

Username for database administration:

Login as MySQL username root (no password required when logged in as root Linux user)

  1. MySQL command line tool: 
    $ mysql --user root
Welcome to the MySQL monitor.  Commands end with ; or \g.
Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

mysql>

Username for OS system administration:

Login as root except on AWS marketplace which uses username admin.

  1. Point your browser to:
  2. Login with SSH client: 
    ssh root@12.34.56.789

    Special case for AWS marketplace:

    ssh admin@12.34.56.789

* Replace 12.34.56.789 with a valid IP or hostname.