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((OTRS)) Community Edition

Ticket Request System
((OTRS)) Community Edition is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
Run from browser
V 17.2
V 16.1
GitHub
This appliance includes all the standard features in TurnKey Core, and on top of that:
- OTRS configurations:
- Installed from package management.
- Includes spell checking and documentation.
- SSL support out of the box.
- Includes TurnKey web control panel (convenience).
- Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
- Webmin modules for configuring Apache2, MySQL, Postfix and Procmail
Customer registration requires valid networking configuration (email support).
Usage details & Logging in for Administration
No default passwords: For security reasons there are no default passwords. All passwords are set at system initialization time.
Ignore SSL browser warning: browsers don't like self-signed SSL certificates, but this is the only kind that can be generated automatically. If you have a domain configured, then via Confconsole Advanced menu, you can generate free Let's Encypt SSL/TLS certificates.
Username for otrs:
OTRS Administration login as username root@localhost
Web - point your browser at either:
- http://12.34.56.789/ - not encrypted so no browser warning
- https://12.34.56.789/ - encrypted with self-signed SSL certificate
Username for database administration:
Login as MySQL username root (no password required when logged in as root Linux user)
- MySQL command line tool:
$ mysql --user root Welcome to the MySQL monitor. Commands end with ; or \g. Type 'help;' or '\h' for help. Type '\c' to clear the current input statement. mysql>
Username for OS system administration:
Login as root except on AWS marketplace which uses username admin.
- Point your browser to:
- https://12.34.56.789:12321/ - System control panel
- https://12.34.56.789:12320/ - Web based command line terminal
- Login with SSH client:
ssh root@12.34.56.789
Special case for AWS marketplace:
ssh admin@12.34.56.789
* Replace 12.34.56.789 with a valid IP or hostname.