Kris's picture

I'm new to vTiger and I can't get the comments field to be seen or accessed by the sales profile. Admin can see it and so can Support. Under Settings> Fields Access, the comments field is also grayed out. I assume that comments will be important as the sales people update the file. Is there something I can do to make this accessible?

Jeremy Davis's picture

But looking at that screenshot I don't imagine that that is the issue.It is grayed out but it is enabled/ticked - I suspect that it is grayed because something else is dependant on it (being enabled).

As it works with the Admin and Support accounts I suspect that it is a permission thing so would be looking elsewere...

Kris's picture

Yes, you're absolutely right. What I posted in the picture didn't make the problem clearer. But I did find a way to resolve the issue. Maybe this will help someone else.

The issue is that vTiger would not show the Comments/Add Comment module in Leads or Contacts records for anyone in the hierarchy lower than the Support Profile. I could not give the Sales Profile the ability to make comments or even see the Comments field in the records. I had checked Sharing Access and the module Comments was fully Public so I crossed that off the list, then when I went to edit the Sales Profile to give them access. I saved the changes and found (repeatedly) that the changes didn't stick. The permissions route was where I was headed too, but found a post that identified the issue as a problem with a particular variable.

This is the fix that worked for me: Log into Webmin, go to Tools and with the text editor, edit php.ini:

Path: /etc/php5/apache2/php.ini  Find & uncomment, or add a line with: max_input_vars = 1500

Here is a link to the original post that I found my answer in. My solution was at the very bottom of the thread, but the problem is nicely shown right at the beginning.


Jeremy Davis's picture

Glad you got it worked out and thanks for posting back. I'm sure someone else will find that useful. :)

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