samrat's picture

Can any one help me in finding a decent OTRS development company...we need few customizations to be done asap..then we would want our OTRS to be upgraded to the latest version..


any help would be appreciated.



samrat's picture

Hey Hans...I know znuny is the creator of otrs...but they are very pricey...a lot i can say :) ...if we have that load of money..i could have opted bmc software :)

$10,899 for a open source application support is way out of my league...i dont understand what is the difference between otrs and other proprietory software if its too pricey...

However, I am leaning towards proclarify consulting...

thanks for the suggestion trivikram and hans..






Alex J's picture

Hi Samrat,

Thank you for showing interest in Proclarify's OTRS Development Services

Proclarify is one of the leading consulting firms in ITSM industry. We work with major service management vendors to address the problems which our clients are facing in their businesses with significant, transparent and efficient approach.

Our consultants are ITIL Certified and have profound experience in ITSM solutions so our clients can be assured that they are working with experts who are focused on meeting their business needs, driving operational excellence, and maximizing returns from technology investments.

We have successfully provided ITSM and OTRS Consulting services to many clients in multiple verticals spread across countries like Germany, Austria, United States, United Kingdom, Brazil, France, Greece, Belgium, India, Dubai, Australia and New Zealand. 

Our OTRS Service portfolio includes the following

OTRS Consulting Services
OTRS Custom Theme Design
OTRS Custom Development
OTRS Integration Services
OTRS Custom Add-on Development
OTRS Managed Support
OTRS Upgrade Services
OTRS Training Services

Request a no-obligation call and discover what OTRS can do for your Service Business !!

Alex. J
Business Consultant
Proclarify Consulting

kitharington's picture

  • Mapping your service organization by developing queue structures that reflect a hierarchical, regional, vertical or by topic design
  • Definition of roles and authorization structures
  • Mapping and defining service processes and workflows
  • Service Catalog design
  • Integration and infrastructure 

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