Neil's picture

Somehow, we have lost the password to an account, and we are getting,

"That e-mail address doesn't have an associated user account. Are you sure you've registered?"

from the automated system. However, our server is reporting healthy backups, but we have not recieved a summary report since March.

We are not sure how to get this account reset manually, or maybe a new account setup and the old one removed.

Jeremy Davis's picture

Apologies I'm a bit slow to respond...

I'm assuming that you are referring to your Hub account? It's probably best if you contact me via our support system: support AT We can then investigate what might be going on.


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