I've never tried...

Cancelling the TurnKey Hub completely requires destroying all Hub controlled AWS assets. That includes all servers and all backups.

The recommended way to completely cancel your Hub account, is to browse to the Hub's Account profile page, scroll right to the bottom and click the "Cancel your account" button. Then follow the prompts. It will note what additional steps are required, such as destroying servers and backups. And finally, the optional step of destroying your AWS account.

Alternatively, if you just wish to stop TurnKey billing, but continue using the Hub, then you can browse to the Plans and Billing page and downgrade either/both plans to "Free" (AWS usage fees may still apply). Locate the desired plan and click the relevant "Downgrade" button. Note that this too may require you to destroy AWS assets which are unsupported by the free plan(s). I.e. Servers larger than "Micro" and/or more than one backup session.

[Update 2019 - Please see note in above comment and/or the up to date post above.]

If so then you have cancelled everything TurnKey as well. TKL Hub (including servers and TKLBAM) leverages AWS DevPay so TKL can only charge you via AWS. If you no longer have an AWS account at all then there is no way to charge you (TKL don't have your credit card details - AWS does).

Just to make 100% sure though, I suggest that you try going to this page: https://portal.aws.amazon.com/gp/aws/user/activation/index.html
You will need to log into Amazon - if you can't (i.e. you no longer have an Amazon account at all) then you are totally all good. If you see any TurnKey Linux products listed on that page then click the "View/Cancel Application" link below the entry. On the page that opens, scroll to the bottom and click "Cancel the use of TurnKey <product name>" link. Then on the confirmation page that will open, click the "Cancel this Application" button. Done!

Out of interest, it'd be great to get some feedback on why you cancelled your TurnKey account. TKL are always interested to know what could have been done better (or more) to keep you as a customer!? Whether TKL didn't meet your expectations or didn't solve your problem, etc...

Hi ilianko.

I'm sorry to hear about your unexpected billing.

Whilst I get that you might have been a bit concerned about the unexpected billing when it appears that you perhaps thought that you had cancelled your Hub account, there is no need to spam all of our support channels at the same time. Obviously if you didn't get a timely response to your initial inquiry, following up in that fashion is not unreasonable. But I prioritise Hub support and always aim to respond to any support queries within one (local) work day. I note that this appears to be your first Hub support contact. Multiple separate support messages and a post on our forums seems excessive!

FYI, what I always do to avoid unexpected charges, is that anytime I cancel a paid subscription to a service, I always send a brief support request to confirm that my account is cancelled and that there will be no further billing. In my experience, it only takes a minute or 2 and means that I never get unexpected charges. Perhaps it's worth considering something similar yourself?

Anyway, as I noted in my response to your numerous messages via our support system, the reason why you were charged was because you did not cancel the paid plans. The free trial is "opt out" - to ensure that no paying user's data is at risk.

This means that you are still subscribed to "Cloud Bronze" and "Backup Standard".

From what I can gather, your AWS account was unlinked from the Hub before you downgraded to free plans first. When your Hub account is not linked to AWS, the default is to redirect you to (re)link your AWS account - but that does not change subscriptions. Assuming that you cancelled your AWS linkage within the Hub, it should have been made clear in a red warning message that unlinking AWS needs to be the last step - after destroying all your Hub based AWS assets and cancelling billing! You should have needed to click a button labelled "I understand" (or similar) before the AWS linkage was removed.

It seems clear that for whatever reason, it wasn't clear enough to you. I'm sorry for the misunderstanding, but I'm not really sure what more we can do?! Perhaps we need to not auto redirect to the "Link AWS page" if you've previously had an AWS account linked? I'll suggest that to my colleague, Alon (the Hub Daddy) and we may look at implementing that at some point in the future. I'm not sure when it will happen, but we plan to do another major round of Hub development soon. If you have any other ideas, I'm open to hearing them.

Regardless, you can still cancel the paid plans. Please explicitly browse to the "Hub's Plans and Billing page" (requires log in first - if you get redirected to the "Link AWS" page, you may need to click the link again or copy/paste it into your browser address bar). Then downgrade both plans to "free" (you may need to scroll down to see the Backup plans on a small screen device).

Once you've done that, please let me know and I'll happily refund the charges. FYI, we have a 90 day "no questions asked" refund policy - this clearly fits well within that.

Alternatively, with direct and explicit instruction from you (via the Hub's support system - so I can be sure that it was from you), I can cancel the billing in the Hub's (Stripe) billing backend. Please note though, that this will leave your Hub account still existing, but in broken state (until it is cleaned up in a batch cleanup of broken accounts at some point in the future).

Apologies again for our part in any misunderstanding or confusion. I hope that this helps clear things up. I look forward to hearing from you how you would like to progress.