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Kevin - Thu, 2013/07/11 - 16:37
I am unable to get HUB to use/refresh/update my EC2 Access Key. I recently was in a situation where I needed to cancel my Hub/EC2 plan and then a few days later re-enable it. I also decided to rotate my Access Key. Hub is now reporting my access key as inactive, however, I have renabled it on EC2. I am also unable to change the Key. When I enter the Key and the Secret and click "Update account" the form simply does nothing. When I return to the HUB management interface the Access Key is unchanged.
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I suggest you contact the devs direct
They do often come here on the forums, but sometimes there can be a bit of a lag... I suggest you try contacting them direct via the Hub feedback feature (blue button on the left hand side once logged in). This way they can have a look from their side to see what is going on... If you get no joy within a day or so, please post back and I will chase up from my end.
Thanks. I did send them a
Thanks. I did send them a message via the feedback feature a few hours ago. I'll see what happens.
No help so far
No one has reached out to me. I'd really like to get my account working correctly again.
That's no good
I know that they have been very busy trying to get TKLDev out the door and transferring all their source over to GitHub (which is now completed). However I would expect that they normally would have got back to you at least within a day or 2...
I'll drop them a line myself and see if we can get things moving for you...
Sorry for the late reply, deployed fix
As Jeremy mentioned, we were busy with TKLDev which resulted in a backlog of email, sorry about that.
Anyway, I managed to reproduce the issue which turned out to be a regression from the 12.1 Hub update. I deployed a fix so it should work now as expected.
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