Hi, In light of this development in the AWS Key Generation area (an error on Amazon's side that effectively cripples us from using the service), I seem to get this impression that AWS offers basically no method for contacting them about an issue unless you pay for their support. That's the impression I get, but I'd like to start a conversation here about it. Is this true? Is the AWS tech support really that limited for us unless we pay for it? I wanted to contact them regarding this Key Generation issue, but found no way. Is this everyone else's experience, or am I missing something?