Greetings,

I am installing OTRS ISO for the first time and during my testing of setting up the ticket configurations within the Admin GUI, I have finalized on my production configurations and want to reset the ticketcounter.log back to 0. I have Googled around and a lot of replies say the file is within /opt/otrs and some same /var/logs but this log is not in either location.

Any assistance with where the OTRS_HOME/... stuff is within this ISO would be greatly appreciated.

Greetings,

Why is it if I change the "Name" field of the "States" section (leaving the type label defaulted)...

i.e. by default the name of the open state is 'open' and the type is 'open.'

If I change the name to 'Open' this screws up the SysConfig settings and changes a lot of the fields that default to open to another random state (i.e. closed (successful)).

But as soon as I adjust the name back to a lowercase model, all settings are restored to the correct name?

That seems abit odd; considering the name is the same.

See attached image.

Greetings,

When I navigate to the following area in OTRS: Admin --> Service Center, under the "Perl Modules," the following notifications are red flagged:

- Class::Inspector.................Not installed! (required - Please install this module - )

- Module::Refresh..................Not installed! (required - Please install this module - )

- Mozilla::CA......................Not installed! (required - Please install this module - )

- SOAP::Lite.......................Not installed! (required - Please install this module - )

Hello, when will be available template of Turnkey Redmine v 14.0? Please, I need it :)

Thank you!

David

Hi,

couple of months ago I installed FileServer on a pc. All work alright till recently I wanted to try some backup to (one drive) cloud. In short, I could not get that to work, installed S3QL, but not via webmin. Anyway to make a long story short, in the end none of the users could use the Samba shares anymore. So I decided to reinstall (tried for 2 days to solve the issue but no luck)

I entered the Installer DVD and booted.
Got to the partitioning and choose manual because my partitions are fine, don't want to change them.

I just created a brand new fileserver appliance on the HUB to compare differences between 13 and 14. But Webmin is not starting correctly. I will leave the instance running at testnewtklfs.tklapp.com 

ssh is coming up. I can give you a password to login and check what is going on.

Greetings,

I originally had the v13 VM appliance installed for the OTRS Ticketing System and saw that a recent v14 ISO release with OTRS is available. When I install, the WebAmin sections operate as intended, but the OTRS (Admin / Customer) HTTP pages aren't loading. Am I missing something? According to the 'change log' this was embed in this ISO, so I am assuming this should load by default since the OTRS Appliance GUI is displaying the URL's to each component. 

I've struggled w/ this in the past, now I need to fix it in that my old install is Kaput.

Having just dropped a week old TKLBAM onto a fresh Magento (13) install - same gen, any thing that aims at the domain(s) or Ip is presented with the /var/www  root, rather than the /var/www/magento root.

I don't see any "exclusions" in the TKLBAM profile.

Any one know how to fix this so I get magento working?

thanks in advance.

Hello,

we are using etherpad version 14   .  it is much better then v13 as administration and plugins are available from the initial install.

since there is much active etherpad addon delevopment going on , I'd like to keep etherpad lite software up to date.  I did not see a way to do so from webmin or existing cron script.

so I assume the following is how to keep etherpad up to date?

cd /opt/etherpad-lite 

git pull